What our customers are saying
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Helen and PatrickFuture Trip to Japan-5 star consumer service
I reached out to Leanne recommended through Deborah at Nestleton Waters Inn. I was wanting to book a trip to Japan for our honeymoon leaving April 2020. Leanne's enthusiasm was contagious during the whole planning process. I had a large list of things we wanted to do during our 2 weeks there and she laid out a timeline of our trip managing to fit many of those things in. I looked forward to seeing her number pop up on my phone because I could hear her smile over the phone and it just made me more and more excited for our trip. ☺ When we had specific questions about the rental cars she tracked down answers for us, calling the tour companies in Japan. Once Late March 2020 rolled around, we were now facing a predicament about our trip since all outside travel had been banned. Do we cancel, do we postpone? She was on the phone and on email with me almost everyday giving me options for future travel or cancelling the trip and what that would entail. She even convinced the travel company to extend our travel credits longer then they originally were offering. But since my husband and I were laid off, we now needed to cancel the trip and get the money back from the insurance company. This is a another spot where Leanne and Extra Mile Vacations had our back. Since the insurance was booked through them and she had my files and invoices she walked me through the claim process and has been updating me as new developments come in, in these uncertain times. During this pandemic, the last thing any of us wants to be doing is wondering whether or not the insurance company is going to pay out. I have never had a doubt that we would we be getting the money back because Leanne has helped us file the correct documents and the team met with the insurance company to understand their polices to make sure that the clients that qualify for an insurance pay out get an insurance pay out. Many travel clients are in this position right now and I am so glad we booked insurance and Booked with a Travel agent. Thankyou Leanne and Extra Mile Vacations for all your hard work through these trying times! I look forward to re-booking our trip to Japan once it’s safe to do so!
JackieFuture trip on Rocky Mountaineer and Alaskan cruise
I echo the sentiments shared by EL. Last year, 2019, I contacted Leanne to book a very special surprise trip for my husband's 75th birthday. I explained to Leanne that she could only communicate with me by email or the occasional phone call if I was able. I gave her the expectations I had for this "bucket list trip" and she didn't disappoint. She arranged everything right down to the smallest detail. Then, for my husband's actual birthday, she had all the paper work printed off ( I was reluctant to do it myself in case my husband saw anything) along with a very sweet "bucket list gift" including a small train and other relevant items. Needless to say, my husband was thrilled with this very special gift and then WHAM, Covid happened and he World, as we knew it,changed. Leanne has been amazing in keeping in touch and we are now starting to rebook everything for next year. Throughout what could have been a very stressful time, Leanne has been positive and upbeat, giving us all the information on our options. I really don't know how I would have been able to cope on my own. So, stay tuned until around this time next year and I will let you know how our Gold Leaf train ride on the Rocky Mountaineer and our premium cruise to Alaska turns out. I have all the confidence in Leanne and I am forever grateful that she has all our interests at heart.
Elaine LillicoDominican Republic - cancel
Thank goodness we booked with Leanne again. We had booked our trip for early April but with covid-19 the world came to a screeching halt. When it was clear we needed to cancel our trip and insurance, Leanne was fantastic. She researched our options and patiently explained. If we'd booked on line ourselves I am sure the situation would not have turned out as well as it did. Please folks, book with an agent so you have an advocate when you need one. Thanks Leanne for all your help. P.s. Leanne saved a trip 3 years ago when we arrived at the airport to find my friend's ticket was in her married name and her passport in her maiden name. Needless to say it was a tense time, but Leanne saved the day.